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How We Protect Your Privacy

When you open an account at ziatigel, your personal information and payment details stay secure.

Encrypted account storageDANA, OVO, GoPay and QRIS securityLocal data handling
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ziatigel How We Protect Your Privacy
GET IN TOUCH

Privacy Questions and Data Requests

Live Chat Support Reach our privacy team through the live chat widget inside your account lobby. Available 24/7 to answer data access requests and privacy concerns.
Email Support Contact [email protected] with any policy questions or to request a copy of your stored personal data. We respond within 48 hours.
Account Settings Head to Settings > Privacy in your ziatigel dashboard to review what data we hold and update your contact preferences anytime.
SECURITY AND COMPLIANCE

How We Keep Your Information Safe

Encrypted Transactions

All deposits via DANA, OVO, GoPay and QRIS use industry-standard encryption. Your payment details never touch our servers unencrypted, and we verify every withdrawal request.

Cookie and Tracking Policy

We use cookies to remember your login session and language preference. Non-essential tracking cookies require your consent. You can disable these in your browser settings anytime.

Account Access Control

Your password is hashed and stored securely. We never ask for your password via email or chat. Enable two-factor authentication in Settings to add an extra security layer.

Data Retention

We keep your account details for the duration of your membership and one year after account closure for tax and regulatory purposes. Contact support to request early deletion.

Third-Party Sharing

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS) and where required by law. We do not share your details with marketing agencies or advertisers.

Update Your Information

Change your email, phone or registered name directly in your account dashboard under Profile. For payment method updates, visit the Wallet section to securely edit stored payment details.

What Players Ask About Privacy

We collect your full name, date of birth, email, phone number, and home address for account verification. When you make your first deposit via DANA, OVO, GoPay or QRIS, we also store your payment method details securely. This information is used only for account management and compliance.

Your account profile is deleted upon request, but we retain transaction records and identity verification documents for one year to comply with Indonesian financial regulations. After that period, your personal data is permanently removed from our active systems.

Yes. Log into your account, go to Settings > Privacy > Data Export, and request a copy of all stored information. We'll email you a secure file within 48 hours containing your profile, transaction history, and payment records.

No. We share your information only with payment partners like DANA, OVO, GoPay and QRIS when processing transactions, and only where local law requires it. We never sell your data to third parties, marketing networks, or data brokers.

All payment information is encrypted using 256-bit SSL encryption and stored on isolated, PCI-compliant servers. Payment processors receive only the minimum data needed to complete your transaction. We never log your full card number or banking credentials.

Contact our security team immediately via live chat or email [email protected]. Change your password right away and enable two-factor authentication in Settings. We'll review your account activity and notify you if any unauthorized access is detected.

We use essential cookies for your login session and language settings. Non-essential tracking cookies require your consent on first visit. You can disable all non-essential cookies in your browser settings or in your ziatigel account preferences anytime without losing access.

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